"Scrambled medium"

My number one pet peeve of waitressing is not getting the eggs right. Sometimes, there's a miscommunication.

For example, I served a woman sitting alone at table 40. I repeated "over-medium" eggs to her like, 3 separate times, but when I served her breakfast, she said, "There must have been a miscommunication. I wanted scrambled medium eggs,"

First of all, scrambled medium is not an egg modification. I got her two scrambled eggs, but the exchange upset me. I like my customers to eat and be merry, not have the wrong style eggs.