"Customer Education"

• Ten percenters
• Hot water and lemon drinkers 
• They say "bill" when they mean "bills"
• They don't know what they want even though I asked if I could take their order and they said yes 1 second ago

"May I refresh your beverage?"

In my ten years of serving, I've never had someone insist that I take his order a certain way. This is the incident that inspired this blog.

So this older man with his friend, you know, probably not trying to be a douche, insists that I take his order by saying, "May I refresh your beverage?" And when I completely forget and ask in my own words, he gives me a look, and in a jovial manner, insists I say his line.

He tells me, I kid you not, something about his dead mother and how she always said that. What I really wanted to say was: "Which line should I jump in front of: Bloor-Danforth or Yonge-University?" But instead I just said, "May I refresh your beverage?"

So welcome to Bleach Queen.